How to Respond During Conflicts:

Ways to Respond to Conflict

Ways to Respond to Conflict

Below you will see five ways of responding to conflict and your scores for each response type. Scores range from 3-9. Generally people have 2 or 3 that they are scoring a 6+ on which are the response types you are most likely to use when faced with a conflict. Read each response type and when each type is helpful to use. These will help you complete the quiz at the end of this section.

Avoidance

  • Try to not deal with the problem at hand
  • Good when you do not view the issue as important

YOUR SCORE

Quiz not taken yet

Accommodation

  • Give in to the other perspective rather than confront the person or problem
  • Good when you care about relationship with other person, but do not care as much about the issue

YOUR SCORE

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Competition

  • Try to control the situation or dominate the other person – persist in your perspective
  • Good to do in some situations where you care about the issue; however, it can be damaging to a relationship

YOUR SCORE

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Compromise

  • Try to find a middle ground between the two perspectives
  • Good when both the relationship and the issue are important

YOUR SCORE

Quiz not taken yet

Collaboration

  • Collaboratively generate creative solutions to resolve the conflict
  • Can be viewed as “win-win”
  • Best way to preserve relationship and address the issue for both perspectives

YOUR SCORE

Quiz not taken yet

Ways of Responding to Conflict Quiz

MODULE 4: How to Respond During Conflicts

Identifying Emotions in Others

Thomas Kilmann Conflict Quiz

Ways to Respond to Conflict

Conflict Reflection Activity

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